Frequently Asked Questions
- All
- Billing, Payment & Taxation
- Custom Jewellery
- Delivery/ Dispatch/ Shipping
- Order & Insurance
- Privacy Policy
- Product
We process the national delivery only through reputed insured couriers like Bluedart, BVC Logistic. Please check if we deliver to your pin code. If there is no courier service available in your area, Contact Svaraa Customer Care team.
Pranami Diam provides free shipping on all items within India.
What is the estimated delivery time?
For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. All the ready to ship products and will be delivered to your address within 05 business days. All the products available for Store Pickup can be delivered,24 hours from the date of order. The rest of our products are ‘Made to Order’ and it takes us 15 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.
Yes, your shipping is completely free , Pranami Diam bears the entire shipping expenses on your behalf
We will ship your order via _______ once we have completed your piece. Depending on your location, you should receive it within 1-3 business days.
Yes, for most forms of payment, we can ship to an address other than your billing address. We will need an email or text stating that you authorize the order to be shipped to a different address, which you will provide.
No, Currently we only ship in India but in near future, we’ll definitely expand our wings to global shipping.
All repair work is warranted for one year from the date of repair against defects in materials or workmanship. This warranty is limited and does not cover damage or repairs to any part of the merchandise that has not been specifically worked on by Pranami Diam, as well as damage caused by normal wear and tear.
Your privacy is important to us. Your personal information will never be shared, sold, or distributed. On this website, the only personal information requested of visitors is their name and email address, which are only used by Pranami Diam for order communication and offers.
Here is a link to our privacy notice.
*At any time, you can opt-out of receiving our emails.
Yes, Our website is completely secured. We use multiple layers of security to keep your personal information and payment information safe.
Yes, we accept multiple forms of payment for merchandise. We accept credit cards, debit cards, and PayPal. Once you’ve decided on a product, send us an email at __________.com, and our Online Sales Team will provide payment links for each method of payment to complete your transaction.
Yes, all Svaraa shipments are insured for their full value and are shipped in a discreet box, for security purposes.
Orders that are flagged as fraudulent by our payment processors will be cancelled automatically. Pranami Diam will never cancel a legitimate order without contacting the customer. If your order was cancelled, we most likely contacted you but didn’t receive a response from your end. Duplicate orders are the most common reason for cancellation.
If you have any further questions, please contact us at ____________.
Yes, if the order hasn’t already been shipped. If you need to change something about your order, please call us at ________________ as soon as possible.As change in order cannot be done once your order is shipped.
On every Purchase with pranami diam you get a order tracking number once your order is shipped, You can Track Your order with the Tracking Number provided to you, In my Account + Order Status page
When you place an order, you will be given an order confirmation number. It will also be included in an email with your order details.
The usual turnaround time for a custom order depends on what we’re making for you and our current queue list of orders at the given time. + after customers’ final order. Our usual turnaround time is 3-4 weeks, but it can take much longer during the holiday season. To give you an idea, our average turnaround time per order is 4 weeks.
Yes, our products are made out of real gold and diamonds.
Every piece of Jewellery at svaraa jewellery comes with Hallmark encryption and IGI or GIA certificate for Diamonds
Yes. You may contact our Customer Care team at ____________or ____________ and they will help you with a customized Designs. Our Custom Designs Will take at least 30 Business Days from the date of order.
Yes, We resize every piece of jewellery bought from pranami diam at your convenience and comfort, T&C Applicable.
Yes, you can Completely rely on us for the authenticity of your jewellery.
Pranami Diam’s main Objective is to provide the best in class Lab-Grown Real Diamond Jewellery to customers. Also to give a completely transparent and Holistic Shopping Experience. We offer Certification with every purchase you make with us.