Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein).

These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with the Website to transact business on the Website (“Members”).

The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Registration

Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother’s maiden name), which will be used for verification purposes.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.

Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

Prices

Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.

Prices on Pranami Diam are subject to change without notice. Please expect to be charged the price for the https://www.pranamidiam.com/ merchandise you buy as it is listed on the day of purchase.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Cancellation & Returns

You can cancel your order for a product at no cost any time before we send the dispatch confirmation Email relating to that product. You can cancel one order item within an order without canceling the entire order if the order contains 2 or more order items.

For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Once the product is returned under our 15 Days Money Back policy (not applicable on coins) the refund will be credited to your Pranami Diam Cash account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

  1. For cash on delivery orders, the refund will be processed to your bank account.
  2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).

Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to Pranami Diam Credits. Customers can make another purchase using Pranami Diam Credits.

Please visit Return Policy for more details about our Returns Policy.

Applicable laws

Use of this website shall in all respects be governed by the laws of the state of Gujarat, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Surat, Gujarat, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.

Cash on Delivery is not allowed on orders above Rs. 49,999.

Contests

  • The winners of contests and giveaways will be selected at the company’s discretion.
  • The prizes/ gifts/ giveaways are non-returnable/ exchangeable.
  • Any additional facilities provided by the company to winners and selectees of any contest is at the company’s discretion.
  • Pranami Diam reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.
  • All disputes will be resolved at info@pranamidiam.com

Free Gift

All free gifts are treated as discounts.

In Case of Partial Cancellation or Returns of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.

Pranami Diam Cash

Your Pranami Diam Cash is valid only for one year (365 days) from the day you receive the same. Pranami Diam Cash will expire after 365 days from the day it’s credited in your account.

Pranami Diam Gift Cards

A maximum of 5 gift cards can be clubbed by the customer while transacting at Pranami Diam. Gift Cards are not valid on Gold coins. Partial redemption is not allowed.

Pranami Diam reserves the right to alter the conditions at its discretion.

Offer Terms & Conditions

  • Special offer is valid only on select designs on jewellery.
  • Pranami Diam may change (add to, delete, or amend) these terms from time to time.
  • Pranami Diam has the right to refuse the usage of any promo code at any point of time. Promo codes which have expired cannot be used on the Website.
  • Pranami Diam can at any time ask the Member for the proof of having received the promo code.
  • Promo codes can be used only on specific orders as deemed fit by Pranami Diam.
  • Applicability of Promo Codes on certain items, on specific orders, or on specific dates or occasions are at the discretion of Pranami Diam.
  • Promo codes cannot be clubbed with any other special offer on the site, unless expressly otherwise stated.
  • For Online or Offline payment mode the promo code will be accepted only within the date of expiry of the promo code.
  • All disputes, with respect to the products and services offered in this connection, are subject to Surat, Gujarat jurisdiction.